Maintenance & Support Services

Maintenance for your audio visual & video conference systems

Available with our Videonations Premier Plus service level agreement, preventative maintenance visits ensure that your audio visual and video conferencing equipment is regularly serviced.  This reduces the risk of failure for mission critical and high usage devices.

For more information on audio visual equipment, call our experts to discuss your requirements or browse by brand or solution.

  • Please complete the form below and our experts will contact you shortly
  • This field is for validation purposes and should be left unchanged.

Protect Your Equipment With our Support Services – It’s a Good Investment

If you have purchased audio visual and video conferencing systems, you’ll already know the vast benefits of using it. Investment in owning a flexible and scalable communication solution gives you the ability to communicate with colleagues, valued clients and suppliers in a quality and personable manner. But you also need support for it. At Videonations we can help you get the very best from your existing or new video conferencing equipment whilst giving you peace of mind in the longevity of your communication investment.

Support

Like all great technology it does require some maintenance and peace of mind should a technical issue arise. The majority of manufacturers make the first years’ warranty a mandatory purchase as part of the video conferencing equipment investment, so you’re protected from the outset. However after that first year, like with all large companies, contacting them when you need something can be strenuous from waiting in queues to getting the job done when you finally get through to an operative.

At Videonations we can renew the warranty for you each year to ensure your equipment stays protected, but where we really add value and differentiate is in the specialised support and technical expertise that our Premier and Premier Plus support packages give you.

Premier support

Premier support gives you access to a team of technical support advisers who you can contact regarding any query or issue you’re experiencing. They can support you with training, or log into your system remotely to diagnose and investigate your issues, more often than not through to resolution. If the issue means involving the manufacturer, they won’t stop there, but manage this side of the process fully keeping you updated of the status.

Premier plus support

Premier plus support gives you all the advantages of premier, with the added benefits of;Premier Support

  • An annual preventative maintenance visit from one of our engineers, who will conduct a health check of your rooms and equipment
  • Advanced parts replacement; should your VC equipment need to be worked on at the Videonations or manufacturer’s offices, Videonations will provide you with and install an alternative working solution, so that you don’t experience any down time whilst your equipment is being fixed
  • Onsite engineer resource – should your issue require an engineer on-site to diagnose/fix the problem, we provide this fully inclusive of our premier plus support package

 

With access to the Videonations technical support team, you have qualified, accredited, industry skilled expertise, just a call away.

If you would like to protect your video conferencing equipment and discuss the options available to you, please contact Jen Wallace for further details by either calling 0161 926 3048 or email jennifer.wallace@videonations.co.uk

AV & VC Support

Technical Support

Premier and Premier Plus customers benefit from end user and technical training programmes to help with the successful implementation of equipment within your organisation.

Standard operating times

Videonations helpdesk standard operating times are 08:00 to 18:00 (GMT), Monday to Friday, excluding bank holidays.

Support can be contacted via one of the following communication channels;

Telephone: +44(0) 161 926 3050
Email: support@videonations.com

Our Support Packages

  Manufacturer Support Videonations Premier Videonations Premier Plus
Manufacturer warranty process advice
Standard ways to contact Videonations: Telephone / email / video helpdesk 8 am to 6 pm UK
 
Assistance with warranty repair / replacement
Remote video conferencing training
Control system programming support
Video conferencing software updates / upgrades
24 hour video conferencing testing facility
Advance parts replacement for all video conferencing systems
On-site engineering resource
Preventative maintenance visit

AV & VC Support

Technical Support

Premier and Premier Plus customers benefit from end user and technical training programmes to help with the successful implementation of equipment within your organisation.

Standard operating times

Videonations helpdesk standard operating times are 08:00 to 18:00 (GMT), Monday to Friday, excluding bank holidays.

Support can be contacted via one of the following communication channels;

Telephone: +44(0) 161 926 3050
Email: support@videonations.com

Our Support Packages

Manufacturer Support:

  • Manufacturer warranty process advice
  • Video conferencing software updates / upgrades

Videonations Premier:

  • Manufacturer warranty process advice
  • Standard ways to contact Videonations: Telephone / email / video helpdesk 8 am to 6 pm UK
  • Assistance with warranty repair / replacement
  • Remote video conferencing training
  • Control system programming support
  • Video conferencing software updates / upgrades
  • 24 hour video conferencing testing facility

Videonations Premier Plus:

  • Manufacturer warranty process advice
  • Standard ways to contact Videonations: Telephone / email / video helpdesk 8 am to 6 pm UK
  • Assistance with warranty repair / replacement
  • Remote video conferencing training
  • Control system programming support
  • Video conferencing software updates / upgrades
  • 24 hour video conferencing testing facility
  • Advance parts replacement for all video conferencing systems
  • On-site engineering resource
  • Preventative maintenance visit

Case Studies

See how we’ve helped customers and the value video conferencing has brought to their organisation.

Support

Three levels of cover allow you to choose a service level to suit your needs.

Blog

See all our blog content, insights from our resident video conferencing and audio visual integration experts.