Protect Your VC Equipment With our Support Services

Support Your VC Equipment – It’s a Good Investment

If you have purchased audio visual solutions and video conferencing systems, you’ll already know the vast benefits of using it. Investment in owning a flexible and scalable communication solution gives you the ability to communicate with colleagues, valued clients and suppliers in a quality and personable manner. But you also need support for it. At Videonations we can help you get the very best from your existing or new video conferencing equipment whilst giving you peace of mind in the longevity of your communication investment.

Like all great technology it does require some maintenance and peace of mind should a technical issue arise. The majority of manufacturers make the first years’ warranty a mandatory purchase as part of the video conferencing equipment investment, so you’re protected from the outset. However after that first year, like with all large companies, contacting them when you need something can be strenuous from waiting in queues to getting the job done when you finally get through to an operative.

At Videonations we can renew the warranty for you each year to ensure your equipment stays protected, but where we really add value and differentiate is in the specialised support and technical expertise that our Premier and Premier Plus support packages give you.

Video Conferencing Support

Premier Support gives you access to a team of technical support advisers who you can contact regarding any query or issue you’re experiencing. They can support you with training, or log into your system remotely to diagnose and investigate your issues, more often than not through to resolution. If the issue means involving the manufacturer, they won’t stop there, but manage this side of the process fully keeping you updated of the status.

Premier Plus Support gives you all the advantages of Premier, with the added benefits of:
· An annual preventative maintenance visit from one of our engineers, who will conduct a health check of your rooms and equipment.
· Advanced parts replacement; should your VC equipment need to be worked on at the Videonations or manufacturer’s offices, Videonations will provide you with and install an alternative working solution, so that you don’t experience any down time whilst your equipment is being fixed.
· Onsite engineer resource – should your issue require an engineer on-site to diagnose/fix the problem, we provide this fully inclusive of our Premier Plus Support package.

With access to the Videonations Technical Support team, you have qualified, accredited, industry skilled expertise, just a call away.

“Having the support and maintenance in place to protect our Avaya/Scopia video conferencing equipment is a good thing, as any issues that arise we know there is someone on hand that can assist in rectifying the problem. By having the Premier Plus maintenance agreement, the technical support I have received from the Videonations technical team, when it has been required, has been great as they respond efficiently and thoroughly to resolve any issues.” Dave Davies, IT Support Projects Team at Admiral Group.

If you would like to protect your video conferencing equipment and discuss the options available to you, please contact Jen Wallace for further details by either calling 0161 926 3048 or email