How Video Conferencing Helps the Emergency Services

Video conferencing is used in almost every area of commercial business, but it also offers significant benefits in the public sector. This is especially evident with the emergency services, and the wider organisations they belong to, such as hospitals and police forces.

While their jobs are unique, many of the advantages they get from using audio visual technology are actually quite similar to those people in profit driven enterprises seek to gain from them.

Emergency Services

Saving Time for the People Who Need it Most
Delivering a briefing by video conference is undeniably the fastest way to do it – there is no need for everybody involved to get to one place, and speaking and listening requires a lot less of people’s time to get a message delivered and understood than writing and sending out written communications.

Of course, this is the case for every professional, though while people in every industry and sector may consider themselves busy and subject to emergencies they have to deal with, it is usually only for the emergency services that these situations really are life or death matters. These are not people who are available all at once to attend meetings, and they are also people who really can be motivated into action by unexpected events at any moment.

Collaborating and Sharing Information
Video conferencing is often used as a way for people who work together but from different locations to be able to see each other’s faces, become familiar with each other, and build camaraderie and trust. For the emergency services, their organisational structures keep them working in very regional groups, though they can still benefit from sharing information, best practices and experiences with each other.

Video conferencing allows them to do this and build relationships with other regional units or branches of their local emergency services without the need for travel or taking much time out of their working periods. Because video conferences can easily be recorded and played back, people who aren’t free for these kind of information sharing sessions can still watch them and get the benefits.

Helping Staff Development
Within the busy worlds people who are employed by the emergency services occupy, there are always some staff who are less senior and experienced, and have to lean on their more senior counterparts to help them develop.

There are structures within the emergency services that ensure people get adequate training and mentoring, but video conferencing allows even very senior people to have a chance to sometimes speak one on one with newer employees and help them with any issues they may have, or offer further advice and coaching. Video conferencing therefore allows these professions to be far more supportive of entry level staff, and develop them more effectively.

These are just some of the ways the emergency services benefit from using video conferencing as a major part of their organisational communications. It allows them to work more efficiently, collaborate more effectively, build strong relationships between themselves, and educate and develop new entrants into their teams.