In partnership with Noetica, a leading contact centre software house. the company has been shortlisted in the awards’ Remote Employee Productive & Performance category.
The companies’ entry centres on an integrated speech analytics, contact centre and telephony proposition. Using a direct proprietary interface this marries the Xdroid machine learning and artificial intelligence powered real-time voice analytics with Noetica’s sophisticated software platform.
“Reaching the finals is an achievement in itself,” commented Avoira’s CX practice director, Steve Watts.
“Uniquely, the National Innovation Awards are judged by senior business leaders whose workplace experience and expertise relates directly to each category. They are all about real-world application and demonstrable benefits.”
Launched in 2016 by the Directors Club United Kingdom, the awards recognise technology innovations and their impact on customer experience, operational performance and employee engagement.
No fewer than 30 judges will remotely assess the Avoira-Noetica solution through a video presentation. The winner will then be announced on Tuesday 11th May at a webcast gala presentation.
Appropriately enough given how Covid has accelerated corporate digital transformation, this year the awards are centred on technology innovations that improve Work from Home capability, productivity or experience.
Jon Snow, chair of the Directors Club and convenor of the judges commented:
“Remote working from living rooms, kitchens, attics and garden sheds has enabled the UK to avoid a much deeper and more prolonged economic shock during the pandemic. The technologies that power and underpin this work from anywhere revolution deserve recognition and celebration.
“Congratulations to all the finalists and a big thanks to all the entrants. This competition has shown the depth of creativity out there in the tech universe
“Key legacies of this pandemic will be more flexible and geographically diverse labour pools, more inclusive home-based work opportunities, and greater work-life balance.”