AV Technology in Hotels; How Consumer Expectations are Changing

In today’s world, business and leisure travellers are demanding a whole lot more from the hotels they stay in. Hotel Groups and private owners are doing their best to offer a wider range of facilities, higher quality of service and an enhanced environment that will leave their customers thoroughly satisfied.

signage-sample-12One way they have been able to achieve this is by turning to state of the art AV technology. Some of the technologies deployed in hospitality today not only help to enhance the guest experience, but also make the hotel chains themselves significantly more efficient entities.

Here is a look at some of the ways hotels are using AV technology. Let’s start with the very impressive head office of a global hotel brand.

InterContinental Hotels Group
InterContinental Hotels Group recently moved into their new global headquarters, which sits on 100,000 square feet of land. This marvellous structure has a 20-room meeting suite, a high quality gym/dance studio, corporate offices, and a lot more. Many of the rooms are fitted with high quality audio visual equipment.

The set-up is finished by the inclusion of the Crestron AV2 and MP2E control systems. Each of the video, audio and environmental elements are controllable and can be accessed through central control systems. The Crestron 2-Series control system was deployed for this project because of its raw power, scalability and performance. This made it a great choice for a hotel looking to meet the demands of commercial control applications of today.

The Crestron MPE2 ensures high-performance AV signal distribution, device control and facility wide management. It works by combining the audio/video switcher and the Ethernet control system in one box, thereby offering a cost-effective solution that guarantees total room control. With the MP2E, the environmental resources of each room can be selected and controlled with ease. This includes VCRs, DVD/CD players, lighting, screens, projectors, and lots more besides.

RoomView is another tool from the AV technological arena that was deployed into this hotel. Roomview is multi-user help desk software, which delivers complete facility-wide control of AV resources. With this in place the hotel’s support staff can manage AV resources, track the usage of projector lamps, log network activity and automate tasks with the help of event scheduling. RoomView also makes it possible to lock out selected rooms to prevent unauthorised use of TVs, CD players, and any other AV equipment.

InterContinental has gotten serious about AV Technology in it’s new corporate headquarters.

Congham Hall Hotel Norfolk
This is a privately owned hotel located in the Norfolk countryside. Following the recent refurbishment by the new owners, AV technology was deployed in the new bar and restaurants, the spa, and the lounges.

The goal of the technology deployed was to ensure audio and visual systems reflected the luxurious feel of the newly refurbished hotel, whilst providing high quality sound to blend seamlessly with the surroundings. The technology was also designed to help staff members organise events and occasions. This is achieved through the Cloud RL-1 controls that are mounted behind the bar, and throughout the restaurant area, enabling staff to adjust audio levels of the installed EV ceiling speakers and lighting levels with ease.

Hilton Hotel, Heathrow Terminal 5
Hospitality Management international recently opened the doors of a new property at Terminal 5 of Heathrow Airport.

To keep up with the prestigious brand’s history, they deployed a unified voice and data solution geared towards providing one of the best branded hotel experiences in the land.

To meet with this requirement, a high quality IT backbone was put together to ease day to day running of the hotel, control guest internet access, as well as facilitate the business and conferencing suites of this magnificent hotel. The technology also helped the hotel embrace digital signage, automated mini bars and electronic point of sale systems.

This hotel has become one of the most high tech in the country.

Brooklands Hotel, Surrey
The Brooklands is a four-star hotel in Weybridge, Surrey. The hotel boasts contemporary conference rooms, panoramic superior suites, and a luxury spa.

Recently, the hotel installed state-of-the-art audio visual conference room solutions and sound systems into the Spa, gym, meeting rooms, public areas and the function suite.

For background music in public areas such as the bar, lobby and restaurant, Cloud DCM-1 digitally controlled mixers and Cloud CX-A450, Cloud CX-A850 and Cloud CX-A6 multi-channel amplifiers were installed. A separate system using these same products was installed in the luxury spa, ensuring that relaxing music can be enjoyed by people in the reception and treatment rooms. The rooms also have control over the source of the music thanks to the installed Cloud CDR-1 remote controls.

In the meeting rooms and 175 person conference facility, recessed projection systems controlled by AMX touchscreen interfaces have taken presentation to a new level.

The hospitality market is embracing AV technology as a crucial way to become more efficient, offer a better level of service, and enhance brand image. Business and personal travellers are starting to expect to see more technology in the leisure industry. It won’t be long before quality AV systems are an essential part of all hotels operating at the high-end and value level of the market too.