Maintenance & Support Services

Maintenance for your audio visual & video conference systems

Available with our Videonations Premier Plus service level agreement, preventative maintenance visits ensure that your audio visual and video conferencing equipment is regularly serviced.  This reduces the risk of failure for mission critical and high usage devices.

For more information on audio visual equipment, call our experts to discuss your requirements or browse by brand or solution.

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AV & VC Support

Technical Support

Premier and Premier Plus customers benefit from end user and technical training programmes to help with the successful implementation of equipment within your organisation.

Standard operating times

Videonations helpdesk standard operating times are 08:00 to 18:00 (GMT), Monday to Friday, excluding bank holidays.

Support can be contacted via one of the following communication channels;

Telephone: +44(0) 161 926 3050
Email: support@videonations.com

Our Support Packages

  Manufacturer Support Videonations Premier Videonations Premier Plus
Manufacturer warranty process advice
Standard ways to contact Videonations: Telephone / email / video helpdesk 8 am to 6 pm UK
 
Assistance with warranty repair / replacement
Remote video conferencing training
Control system programming support
Video conferencing software updates / upgrades
24 hour video conferencing testing facility
Advance parts replacement for all video conferencing systems
On-site engineering resource
Preventative maintenance visit

AV & VC Support

Technical Support

Premier and Premier Plus customers benefit from end user and technical training programmes to help with the successful implementation of equipment within your organisation.

Standard operating times

Videonations helpdesk standard operating times are 08:00 to 18:00 (GMT), Monday to Friday, excluding bank holidays.

Support can be contacted via one of the following communication channels;

Telephone: +44(0) 161 926 3050
Email: support@videonations.com

Our Support Packages

Manufacturer Support:

  • Manufacturer warranty process advice
  • Video conferencing software updates / upgrades

Videonations Premier:

  • Manufacturer warranty process advice
  • Standard ways to contact Videonations: Telephone / email / video helpdesk 8 am to 6 pm UK
  • Assistance with warranty repair / replacement
  • Remote video conferencing training
  • Control system programming support
  • Video conferencing software updates / upgrades
  • 24 hour video conferencing testing facility

Videonations Premier Plus:

  • Manufacturer warranty process advice
  • Standard ways to contact Videonations: Telephone / email / video helpdesk 8 am to 6 pm UK
  • Assistance with warranty repair / replacement
  • Remote video conferencing training
  • Control system programming support
  • Video conferencing software updates / upgrades
  • 24 hour video conferencing testing facility
  • Advance parts replacement for all video conferencing systems
  • On-site engineering resource
  • Preventative maintenance visit

Case Studies

See how we’ve helped customers and the value video conferencing has brought to their organisation.

Support

Three levels of cover allow you to choose a service level to suit your needs.

Blog

See all our blog content, insights from our resident video conferencing and audio visual integration experts.